PRIVACY POLICY

Welcome to DigitectServe LLP (“we”, “our”, “us”). We respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose and protect your personal data when you visit our website https://digitectserve.com and/or use our services.

What information we collect

We may collect the following categories of personal information depending on your interaction with us:

• Name
• Email address
• Phone number / Contact number
• Company or Business name (if you are contacting us on behalf of a business)
• Details related to services requested (e.g. website development, digital marketing, etc.)
• Payment-related information if you enter into a financial transaction with us (only necessary details; we don’t store full card data)
• IP address, device/browser info, analytics data (for improving our website and security)

How we collect the information

We collect information:

• When you voluntarily submit an inquiry or contact form
• When you sign up for a service, newsletter or support
• When you visit our website (cookies, logs, analytics)
• When you make a payment for our services or submit required documents
• When you interact with us (email, phone, chat)

Why we collect & how we use the information

We use collected information for the following purposes:

• To respond to your inquiries, provide services, support and communicate with you
• To generate invoices, process payments, send service-related notifications
• To maintain and improve the website, analyze traffic, detect abuse or fraud, ensure security
• To comply with legal / tax / regulatory obligations (where required by law)
• To send transaction-related or service-related updates / communications if you opt in

Cookies & Tracking

We may use cookies and similar tracking technologies to collect analytics data, monitor website usage and improve user experience. You can manage/disable cookies through your browser settings — but certain website functionalities may not work correctly if cookies are disabled.

Data Sharing & Disclosure

We do not sell or rent your personal data to third parties.

We may share personal data only in the following cases:

• With our trusted service providers (e.g. payment processors, email service, analytics tools) strictly for delivering services
• When required by law, court order, or government agency for compliance, audit or legal process
• In case of business sale / merger — under confidentiality assurances and user notice

Data Storage & Security

We store your data on secure servers or cloud infrastructure. We employ reasonable security measures — SSL encryption, access controls, secure backups — to protect your data from unauthorized access, misuse or disclosure.

However no data transmission over internet or storage method is 100% secure — we cannot guarantee absolute security but ensure best practices.

Retention Period

We retain personal data only as long as necessary for the purpose it was collected. If you request deletion or withdraw consent, we will remove or anonymize your data (unless legal obligations require retention).

Your Rights

As a user / visitor / client, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal or contractual obligations)
• Withdraw consent for non-essential data processing/marketing communications
• Lodge grievance/complaint for any privacy-related issues

Children’s Data

Our services are not directed towards minors. We do not knowingly collect personal information from children under 18. If we learn that we have inadvertently collected such information, we will promptly delete it — please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above and publish the updated policy on this page. We encourage you to review this policy periodically.

Contact Information

If you have questions, concerns or requests regarding this Privacy Policy or your personal data, you can contact us at:
Email: contact@digitectserve.com
Address: Navi Mumbai